Cashback site leaves customers fretting over its £15 monthly fee – This is Money

Thousands of customers signed up to cashback website Complete Savings after being promised 10 per cent discounts, monthly bonuses and special offers.

But shoppers are being warned the site’s £15 monthly fee — levied after a 30-day free trial — means they may struggle to break even.

Analysis of 17,000 Complete Savings customers by money management app Snoop found 68 per cent were out of pocket, losing over £630,000 to the cashback service since April 2019. A further 16 per cent who signed up to Complete Savings gained nothing.

Cashback website Complete Savings¿ £15 monthly fee - levied after a 30-day free trial - means they may struggle to break even

Cashback website Complete Savings¿ £15 monthly fee - levied after a 30-day free trial - means they may struggle to break even

Cashback website Complete Savings’ £15 monthly fee – levied after a 30-day free trial – means they may struggle to break even

The company, which claims customers can save up to £250 a month, works with 150 retailers including Argos, Trainline and Hotels.com.

But many users say they had no idea it costs £180 a year, Snoop claims. Meanwhile, rival cashback sites such as Top Cashback and QuidCo are free to use. 

Money Mail raised concerns last year about the firm cashing in on the pandemic online shopping boom.

Snoop also highlights how the company does not advertise the monthly fee until after clicking through the initial promotional screen.

Scott Mowbray, co-founder at Snoop, says the fee should be immediately presented.

A Complete Savings spokesman says the charge is clearly referenced and mentioned at least four times on its registration page.

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